Audit Results

Summary of AQTF audit information

 As a Pre-qualified Supplier under the User Choice 2010 – 2015 program, Bridgeworks Employment and Training is required to publish audit information in relation to it’s compliance with the Australian Quality Training Framework (AQTF). The User Choice program provides public funding paid directly to Pre-qualified Suppliers for the delivery of accredited entry-level training to eligible Apprentices and Trainees. The AQTF is the national set of standards which assures nationally consistent, high-quality training and assessment services for the clients of Australia’s vocational education and training system. An AQTF audit reviews evidence of an organisations’ compliance with the requirements of the AQTF Essential Conditions and Standards of Initial/Continuing Registration to confirm that it is achieving quality training and assessment outcomes. The process also identifies opportunities for improvement on these outcomes. This information is published to assist apprentices, trainees and their employers to make informed decisions regarding their selection of a Pre-qualified Supplier for the delivery of training and assessment services.

Qualifications Audited

Audit Date: 9-11 March 2010
   

Qualification code

Qualification name
TLI31107 Certificate III in Transport and Logistics (Logistics Operations)
FDF30103 Certificate III in Food Processing
BSB20107 Certificate II in Business
SIR20207 Certificate II in Retail
SIT31007 Certificate III in Hospitality (Catering Operations)
LMT31107 Certificate III in Laundry Operations
PRM20104 Certificate II in Asset Maintenance (Cleaning Operations)
CHC30208 Certificate III in Aged Care
CHC50608 Diploma of Community Services
CUV30403 Certificate III in Arts Administration
30719QLD Course in Adult Literacy and Numeracy
30496QLD Course in Load shifting Equipment (partial delivery)

Explanatory notes: Non-compliance with the AQTF means that requirements of the have not been met based on the evidence reviewed. Non-compliances are categorised as minor, significant or critical. For the purposes of the User Choice 2010 – 2015 program, only significant and Critical non-compliances need to be published. Minor: No, or minor, adverse impact on learners with no serious breakdown of provision of quality training and assessment. Significant: Significant adverse impact on learners with insufficient focus on quality training and assessment outcomes. Critical: Critical adverse impact on learners with widespread or persistent dissatisfaction with services and outcomes.

Was non-compliance identified?

If 'Yes', non-compliance type

Summary of non-compliance

Actions taken to rectify the non-compliance

Has the non-compliance been rectified?

Other Audit Feedback Provided by Auditors

RTO Strengths

Yes/No

Minor, Significant, Critical

Yes/No

 
Standard 1. The RTO provides quality training and assessment across all of its operations

Yes

 Significant Did not provide evidence to support systematic validation activities on newly developed, purchased or completed training materials or assessment items and some training materials did not appear to meet training package requirements. Training and Assessment Strategies were inconsistent and lacked clarity and specific information about entry requirements, delivery modes and applicability to student cohorts. Insufficient evidence provided at audit in relation to trainer vocational competence. Assessment instruments for a number of units of competency did not sufficiently address all unit requirements. Implementation of processes that systematically validates and improves training materials, assessment tools, and evidence requirements including: internal and external stakeholder validation and review of materials and assessment tools against training package requirements Implementation of new training and assessment strategies for each qualification that provide sufficient and accurate information about student cohorts, delivery modes, facilities and equipment required, pre-requisites, human resources and assessment methods. Provision of further evidence and new processes implemented to ensure evidence is captured and trainer industry competence maintained through professional development. Development and provision of a full range of new assessment tools that meet and address unit requirements and support learners in achieving competency.

 

 

 

 

Yes

 The RTO demonstrates that it:
  • Conducts monthly reviews of its scope;
  • Has an internal quality assurance process to ensure consistent formatting for all training and assessment material;
  • Has embraced the use of Quality Indicator (QI) questionnaires and has incorporated QI data analysis into its continuous improvement cycle;
  • It regularly captures student and employer evaluation information from students and employers on training delivery and assessment;
  • Access to suitable facilities and equipment for units with licensed outcomes;
  • Uses training materials that, for the majority of qualifications included in the audit, were appropriate and would adequately support learners in achieving competency;
  • The majority of trainers/assessors hold the required training and assessment competencies an relevant vocational qualifications.
Standard 2. The RTO adheres to principles of access and equity and maximises outcomes for clients

Yes

 Significant Insufficient information provided to students in 6 course brochures. Lack of a mechanism to capture employer verification of on-the-job competency in CUV30403 Development of new course brochures that provide students with all relevant information. Development of a new assessment tool to verify on-the-job competency for this qualification.

Yes

 The RTO demonstrated:
  • A strong focus on continuous improvement for client services
  • It goes the extra milefor its students and has many client services to aid its students for example:
    • sourcing work placements for students throughout Australia;
    • Providing transport to students to get to work placements where public transport access is poor;
    • Arranges for all relevant insurances for work placements and
    • Arranges police checks for aged care students.
  • For the majority of qualifications it provides accurate and sufficient information to make an informed choice about enrolment.
  • Employers are appropriately engaged throughout the planning, training delivery and assessment process.
Standard 3. Management Systems are responsive to the needs of clients, staff and stakeholders, and the environment in which the RTO operates

Yes

 Significant RTO is not consistently monitoring the effectiveness of partnership arrangements Implementation of revised partnership arrangements, validation processes and monitoring and audit schedules to ensure effectiveness of training and assessment services and compliance with relevant aspects of the AQTF.

Yes

 The RTO has:
  • A systematic and continuous improvement approach toward the management of its operations;
  • Relevant and sufficient documentation for its size and scope;
  • Internal quality assurance processes; and
  • Demonstrated that systems are systematically monitored and improved upon.
  • Developed comprehensive and effective survey instruments that capture feedback on all training, assessment and client services. The surveys are among the best the Lead Auditor has seen.

Contact Info

Bridgeworks Head Office

  • 7 Albany Creek Road
  • Aspley, QLD 4034
  • Tel: (07) 3263 7333
  • Fax: (07) 3263 7555

Bridgeworks Mission

At Bridgeworks, we strive to help people get a job, and keep a job, with a special focus on the disadvantaged.