The Community Services industry is for those interested in working with people. The industry is about maximising independence and community participation for the people you support. It is about supporting and advocating for an individual’s needs and interests and empowering people from diverse backgrounds.  The Certificate II Community Services CHC20108 is the perfect entry-level qualification for this exciting industry.

What Job Can I Get With This Qualification?

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

• Assistant community services workers
• Care service employeeContact officers
• Customer service staffDomestic assistant
• Gardener/grounds personHome helper
• Housekeeping assistantLaundry assistant
• Night/community patrol workers
• Personal care assistant
• Provision of emergency relief
• Reception/front desk staff
• Support worker

This qualification may apply to you if you are:

• Supporting individuals by providing a first point of contact in a crisis situation and referral to a broad range of services

OR

• Working in a residential facility and/or in community services under direct or regular supervision within clearly defined organisation guidelines and service plans.

Workers at this level:

• May provide assistance and support to clients accessing a service or experiencing issues such as alcohol and/or other drug issues
• Assist people in meeting their immediate needs e.g. by providing shelter and food
• Provide short-term contact with clients in a crisis situation during which time they establish a helping relationship to define the crisis and provide referral information where appropriate
• May provide ancillary services such as catering, cleaning, laundry, gardening and home maintenance
• Report directly to a supervisor and are not responsible for other workers.

These positions may have direct contact with clients, identifying needs and refering to appropriate services and support. This qualification may provide an appropriate pathway into higher level qualifications, such as those in aged care, disability and home and community care.