With 10.4% of the Australian workforce employed in community and health services, these combined industries are Australia’s third largest employer (source: www.cshisc.com.au). With these statistics in mind, the need for professional well trained support workers is rapidly increasing. The Certificate III Community Services CHC30108 applies to community work delivered through a broad range of services which provide support to individuals and groups. 

This level is appropriate for support workers, case workers and client contact officers and generally, these positions:

• Have direct contact with clients
• Identify presenting needs
• Refer to appropriate services and support

At this level support workers and case workers may provide day-to-day support in community settings and/or provide assistance with entitlements and benefits under the broad direction of others.
Emotional and practical support may be provided face to face or over the telephone to assist the client, and enable an accurate referral to be achieved. This qualification is available as a broad-based qualification or with a focus on either community services or community development work.

What Job Can I Get With This Qualification?

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

• Aboriginal or Torres Strait Islander community development worker
• Client contact
• Community care worker
• Assistant community workers (focusing on community health primarily in an Indigenous community)
• Indigenous youth workerIntake and referral worker (Aboriginal)
• Juvenile justice court officer
• Juvenile justice officer
• Juvenile justice officer (community)
• Neighbourhood centre worker
• Recreational activities officer (weekend)
• Residential support worker
• Support worker (community based with an orientation toward any or a number of the following: youth, women, families, domestic violence, child protection)Tenants working in a range of areasYouth case worker (community health service setting – non residential)
• Youth housing support worker
• Youth Worker